Christine De Lille is assistant professor in Designing User-Centred Organisations at Delft University of Technology. Main areas of her work include service design and user-centred design, and how a User-Centred perspective impacts and transforms organisations. One of her main activities includes investigating how companies can become more user and employee Centred.

Christine is a member of the Design Research Society, co-founder of its Design Management Special Interest Group, and organizer of various conferences. Her lectures primarily in the MSc. programmes 'Strategic Product Design' and "Design for Interaction" at her faculty in Delft, and is also a frequent guest speaker to other universities and schools as well as various networks in practice, such as the Dutch Design Management Network (of which she is currently a board member).

research interest

Designing user-centred organisations.
Aviation Design.
Service Design.
Product Innovation in Small-to-Medium sized Enterprises (SMEs).
Methods for user involvement during the Fuzzy Front End.

More info


Assistant professor in Designing User-Centred Organisations, Faculty of Industrial Design Engineering at Delft University of Technology


PhD in User-centered Design in SMEs, Delft University of Technology
MSc in Design for Interaction, Delft University of Technology
BSc in Industrial Design Engineering, Delft University of Technology


Industrial Design Engineering


Recent publications:

  • Lille, CSH de (2015). Actiever betrekken van gebruikers en klanten., Product, 2015 (April), 10-11.
  • Lille, CSH de (2014, December 03) Co-design and the MKB. KIVI-Niria
  • Veen, G van der, Lugt, R. van der, Lille, CSH de (2015). Combining qualitative design-based methods and quantitative consumer research methods to improve customer experience in small service businesses: an example from the health club industry., International Journal of Technology Marketing, 10 (3), 266-286.
  • Lille, CSH de (Eds.) (2015). Crisp #5: This is crisp. Delft: Delft University of Technology, Faculty of Industrial Design Engineering, CRISP. (June)
  • Dorst, K , Lille, CSH de, Vos, M , Toeters, M , Ehrencron, R (2015). Embracing complexity: Because it is here to stay. Crisp #5: This is crisp, (pp. 34-45) Delft: Delft University of Technology, Faculty of Industrial Design Engineering, CRISP.

Courses and programs by this instructor